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Customer Service/Help Desk Analyst
This job has expired, and cannot be applied for.
- Posted By: SkyBlue Recruitment
-
Address:
- Office 103, Cinnamon House
- Cinnamon Park, Crab Lane
- Fearnhead, Warrington
- WA2 0XP
- Contact: 08708351520
- Date Posted: 12th Dec 2008
- Salary: £8 - £11 per hour
- Location: Other
- Reference Code: SF -HDan
- Views Since Posting: 119
- Full Description:
Title: Customer Service/Help Desk Analyst
Hourly Rate: £8 - £11 per hour
Salary: £17-22k upon permanent appointment
Benefits: 26 days holiday contributory pension, employee reward scheme, excellent training and career prospects. (Upon permanent appointment)
Location: Old Trafford, Trafford, Manchester
This role is initially a 3-4 month temporary position with a possible view to go permanent after this time. MUST be available immediately
The core role of the Service Centre is to provide telephone support to our customers, manage incidents and queries and provide support to internal scheduling and engineering departments.
Key Accountabilities:
Incident management:
*Ensure a detailed description of the incident is logged within the Service Desk logging system
*Ensure timely updates are maintained within the Service Desk logging system and communicated to the customer
*The ability to establish the severity and extent of impact of the incident to the customer and business as a whole
Operational:
*Adhere to team rosters
*To liaise with scheduling and engineering departments as appropriate
*Asset management for customer plant and equipment
*Ensure procedures and process are documented and relevant to current environment
*The ability to work autonomously and within a team environment
*Adhere to IT and company policies
*And miscellaneous task allocated by management
Customer Service:
*Familiarisation with relevant customers' environments
*Liaise directly with customers, and their management if required, regarding reported incidents and services requested
*Foster excellent relationships and communication with scheduling teams, suppliers and external customers
*Manage own health and safety in conjunction with organisational support systems to ensure a safe working environment
Relevant Experience
*Experience of working within similar Service Desk environment
*Experience of working within similar Customer Service environment
*Good communicator, working with other teams
*Familiar with creating and updating IT systems (specific training will be provided)
*Familiar with Microsoft Office applications
*Good team worker
*Flexible working hours
Background to SkyBlue
We provide temporary and permanent labour for clients in Construction, Civil Engineering, Highways, Utilities and Business Services, including Facilities Management. Each of our 14 offices is staffed by specialist recruitment personnel who are all professionally trained and qualified through the Recruitment & Employment Confederation (REC).
Keywords.
Customer Service, service, customer, scheduling, engineering, call handling, call centre
If after submitting your CV if you have not heard from us within 4 working days please assume your application will not be taken further.
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