Receptionist - 30 hours per week - Warrington Jobs in Chester on your local Chester jobs site. Careers in Chester, local employment and work in Chester.

Skip to the content

Job Search

search
by sector
by location

Quick Search

Keywords

Region

Location

Sector

Salary

Receptionist - 30 hours per week - Warrington

This job has expired, and cannot be applied for.

Posted By: Total Fitness
Address:
Contact: 0161 440 2637
Date Posted: 4th Jul 2008
Salary: £Competitive + excellent benefits
Location: Warrington Central (WA2 8HQ)
Reference Code: REC WARR
Views Since Posting: 10
Full Description:

30 hours per week

A customer-focused individual with an outgoing personality is required for our busy front of house reception. This candidate will be an important point of contact for members and staff. Must be computer literate. Experience of using switchboards and working with the general public preferred, but not essential. Shift work.

Working at Total Fitness provides you with the opportunity to work in a friendly and dynamic environment whilst developing your career within the fitness industry. You will work alongside other fitness professionals in delivering the exceptional customer service that our members have come to expect at Total Fitness.

At Total Fitness we believe that the quality of our staff is fundamental to our success, which is why we value our staff and invest the time and money necessary to ensure that all staff receive excellent training and develop new skills. We provide regular training to assist development in all areas including teaching classes, health and safety, customer services and much more.

Once you join the Total Fitness team you will be entitled to the
following: -
• Training and facilities that will enable you to advance as far as your talent and determination will take you, regardless of age, handicap, marital status, national origin, race, religion and sex.
• Competitive rates of pay
• An effective two-way communication between Total Fitness and you at all times.
• Free membership for you and half price memberships for partners, family members or friends
• Free Parking

Job Purpose
• To provide the first point of contact for members whether this be by telephone or in person as they enter the Club.
• To ensure that only paid up members have use of Total Fitness facilities.
• To deal with all member and business enquiries in a polite and friendly manner and to ensure they are actioned accordingly.

Person Specification
At Total Fitness the Reception is often the focal point of the Club for members and prospects. Receptionists must be friendly, outgoing, good natured and welcoming. They must display a helpful and professional attitude, ensuring they remain responsive to the needs of members at all times.

A receptionist should have previous experience of working with the public and provide a full range of reception duties for an extensive variety of services. They must be smartly presented, honest and have the ability to work under pressure. Cash handling and experience of using computers is also essential.

Duties and Responsibilities
• To undertake a full range of reception duties in accordance with the procedures set out in the SOP.
• To ensure that all members and prospects are welcomed to the Club in a friendly and professional manner, using their name if it is known.
• To monitor the Microcache system to ensure that people using the Club, are authorized to do so within the rights of their specific membership type and time.
• To be accountable for all cash handling, reporting any mistakes or shortfalls immediately.
• To promote the sale of all products and services on sale at Total Fitness and to assist members in purchasing what they require.
• To ensure that all stock checks and records are kept up to date and that any missing or faulty stock is reported immediately.
• To ensure all leaflets and information displayed on reception is neat, tidy, up to date and available for members and prospects at all times.
• To use the tannoy to announce all classes 15, 10 and 5 minutes prior to the class, and when the class is about to start. The tannoy may also be used to page other staff and members according to the procedures set out.
• To answer the telephone within five rings, in a friendly and professional manner, following the set procedure, and to direct the call as efficiently as possible to the correct extension. If the extension required is not available, the correct message is to be taken and passed on at the earliest possible opportunity.
• To report any accidents or dangerous occurrences as soon as possible to the Club Manager/Duty Manager. Any threats to the health and safety of other staff and members should be reported immediately.
• To ensure that complaints are recorded and directed to the correct department
• To ensure that all lost property procedures are followed
• To maintain excellent hygiene standards in the reception area by undertaking a systematic cleaning programme and assisting with other areas as directed to by the management team.
• To ensure the reception desk is in a clean and tidy condition at all times.
• To operate all booking systems and equipment hire within the Club in accordance with laid down procedures detailed in the SOP.
• Maintain all relevant filing systems.
• Fully conversant with emergency and evacuation procedures in order to assist with any necessary evacuation in accordance with laid down procedures.