Network Config Manager - Resources
Reference no: W Cheshire 519097
[temporary, but potentially long term role – see below]
Where this vacancy is based:
What’s involved with this role:
Network Services includes the monitoring, configuration, support, maintenance and change of all network infrastructure components delivered by the ICT Shared Service and its service partners. This includes, internet and other external links, Wide Area and Local Area Network communications, firewalls, core sites including the data centre, computer communications locations and network points of presence such as masts and dishes at 3rd party locations. The service will also provide technical resource to project managers to deliver any projects with infrastructure components, both directly and via the use of sourcing partners.
Log and own all incidents and requests relating to IT systems and services and manage them through to restoration or resolution in accordance with the service level agreements to meet the business needs. Provide regular updates on progress of incidents and requests to internal and external customers. On restoration of service or completion of service request ensure that the customer is satisfied that the service has been restored before closing the incident\service request.
The Network Configuration Management
post is responsible for ensuring that the network is configured to suit business requirements. This will involve:
Network separation (inc, VLANs and Tunnelling)
Network links and communication equipment.
The role will involve substantial work on both operational support and working on new technology projects and will cover (but is not limited to) the following technical areas:
Config changes (inc, routing and VLANS)
Procurement and supplier liaison
Working with project managers to develop solutions to fulfil business requirements
Take direct accountability for the specific technologies required /identified within the job title.
Provide hands-on technical resource to ensure service is maintained to agreed Service Levels and projects are delivered.
Be self motivated in ensuring that technical knowledge is kept up to date (self development), liaising with partners and vendors to do so.
Understand the broader context of the technical area for which you are accountable, considering all options to deliver the most appropriate solutions to the service and its clients. I.e. in-house, 3
rd party hosted, private cloud, hybrid solutions, sharing etc.
Take ownership and resolve incidents and problems which occur directly and indirectly as a consequence of technology, process or skills/knowledge deficiencies, relevant to your area of technical ownership, within the service (i.e. not just the team).
Understand the technology direction for the service and apply this to technical designs and solutions.
Work closely with the Operational Assurance Team to ensure that all changes (operational and project) comply with the minimum service standards and that service risk wheels and the service excellence process are a key area of focus.
Ensure that the currency of the technology estate is maintained, highlighting operational requirements to refresh or replace technology to the owner of the essential replacement/maintenance programme.
Prioritise and clearly account for work. Ensure that time recording on run and change activities are accurately reflected.
Ensure that licensing and asset management for your specific technology area is accurate, up to date and compliant by working closely with the Operational Assurance Team.
N.B. – If, when replying, you fail to quote the Job Title & Vacancy Reference No. your application will be AUTOMATICALLY REJECTED.
Giving yourself the best chance of success:
Please make sure that your CV is up to date and explains any gaps in employment.
Your CV must cover the “
Essential Requirements” (see below) of the role, including any CRB details and other qualifications called for.
Your CV should also state that you are available to start work immediately OR at short notice. We cannot use information in covering letters, so your CV must work as a standalone document
We recommend that you consider sending us (see * below) a suitably ‘tailored’ CV for each role that you apply for, listing somewhere near the top of your CV any key skills, experience and qualifications that relate specifically to this vacancy.
“Essentials” – The following requirements must be highlighted on your CV itself and NOT in a covering letter:
UK working experience
Availability to work – CV should state either
immediate or at short notice Appropriate degree or evidence of ability to work at that level
Appropriate ICT Technical or Business qualification
recent network configuration management experience, preferably within a similar role and ideally within a public sector organisation Significant contribution to the development and implementation of ICT and business change plans.
Working within a formal project management methodology (e.g. PRINCE2).
Working within a Quality Management Framework
Microsoft Office skills
Other preferable/desirable details to include on your CV, if applicable:
Any local authority experience
Any relevant qualifications held or being studied for
Client: Public sector organisation
Division(s)/Disciplines involved: Resources/ICT Networks
Anticipated Length of Assignment: All of our roles are designated temporary, though in practice we find that the vast majority of them get extended on a multiple/long term basis. This one is expected to be for 2-3 months, initially.
Hours per week: 35-37 (tbc) Monday – Friday, 08:00 – 17:00
Please do not contact us requesting progress updates.
We read every CV sent to us, but due to high volumes are not able to respond to all unsuccessful applications, particularly where CVs do not address the “essentials” requested. You will, however, always hear from us by email if we are able to take your CV forward to the next stage.
Please note that we check all ads at least once per day to ensure that the underlying roles remain live.
*If you wish to send a CV through to us that has been modified for this particular role then, as an alternative to applying on line, you may email it straight through to:
…….but you must always remember to quote the reference number for the job in question, without which we will be unable to match your CV to the vacancy, given the number of applications that we receive each day. Please do note, however, that if the vacancy is no longer showing on the site it will no longer be live and you won’t necessarily get a reply from us if that is the case.
Triumph Consultants Limited